Shipping and Returns | Carla Colour Sunglasses
We ship worldwide with FEDEX from our studio in New York.
We offer free 7 day shipping within the USA or Express 2 day USA shipping for $15.
Our International shipping fee is $35. Please note International orders may attract customs duties + taxes. As the recipient, you are liable for all import duties, customs + local sales taxes. As we are unable to advise the amount this may be, please check with your local customs authority prior to placing an order.
We understand that sometimes things don't work out. If the glasses you received aren't right for you, we can arrange a swap or refund. You must contact us within 7 days or receiving your order to be eligible for a swap or refund. Please email us at firstname.lastname@example.org with your order number and 'Not My Thing' request.
All customers are entitled to a swap or refund if the item received is faulty. You must email us within 7 days of receiving your order to be entitled to a replacement or refund at the purchased price.
Refunds can only be credited using the original method of payment. Please allow 7 business days for your return to be processed. Original delivery fees are non-refundable for all orders.